Refund policy

Returns & Refunds Policy (UK Customers)

Return Timeframe

  • You have 14 days from receiving your parcel to return your items.

Return Conditions

To qualify for a refund or store credit, your Mercier items must meet the following criteria:

  • Must be unworn with all original tags attached.
  • Must not have been washed.
  • Must be returned in their original packaging.
  • Underwear and socks are strictly non-returnable due to hygiene reasons.

Sale & Sample Items

  • Sale Department: All items purchased from the sale department are ineligible for a cash refund and will instead be issued Store Credit.
  • 1/1 Sample Sale: Any items bought during a 1/1 sample sale are completely non-returnable and non-refundable.

Discount Codes & Resellers

  • Discount Codes: Discount codes are valid on full-price items only and cannot be combined with other offers. All items purchased using a discount code or promotion code are ineligible for a cash refund and will be issued Store Credit.
  • Resellers: Resellers returning goods because they have not sold them will not receive a cash refund; a credit note will be provided instead.

Return Shipping & Process

  • Postage Costs: We do not offer free returns postage. UK customers are liable for their own return shipping costs. We strongly recommend sending parcels back via a tracked and signed-for service.
  • Our Error: If the return is due to an error on our part, we will fully reimburse your original postage costs.
  • Returns Form: Please print out our returns form from the footer of our website, fill it out completely, and include it inside your parcel with your item(s).
  • In-Store Purchases: Items bought in a physical store must be returned directly to the store of purchase. Online purchases must follow our online returns process.

Processing Time

  • We aim to process all returns as quickly as possible, though it may take up to 7 working days during busy periods.

Note: Your statutory consumer rights remain unaffected.